Mizpah FAQ

Yes.

Mizpah Spa Gift Certificates may be purchased online or at the spa itself.

Gift Certificates may nominate a specific amount of credit (in AUD) for the recipient, or one or more individual or packaged spa treatments, or any mixture of these.

The following conditions apply. Gift Certificates:

• Are transferable
• Are valid for use for six months from the date of purchase
• Can be used only to obtain the services listed on the certificate or, if a credit amount is specified on the certificate, to pay for services up to the amount specified
• Are not redeemable for cash, and if the credit amount of a gift certificate is greater than the price of the services obtained with it, no change will be given
• Are not refundable after purchase.

Purchasing Gift Certificates Online

When you purchase Gift Certificates online, Mizpah Spa can, if you want, send them directly to the intended recipient. Simply put that person's details into the Order comments section of the checkout page. Be sure to put your own details into the Billing information section. You may also include a message for the recipient in the Order comments section and Mizpah Spa will include that message in the letter it sends. Postage is free!

Mizpah Spa is located on Bribie Island, 80 km north of Brisbane.

Bribie Island is a sub-tropical sand island. The majority of the island is either State Forest or National Park. Tourism Bribie has useful information about Bribie as well as many suggestions for activities on the island.

If you are new to the area, perhaps from inter-state or overseas, consider visiting Bribie Island in conjunction with a visit to Brisbane.

Mizpah offers flexible payment options for products and services.

Anywhere in the world

No matter where you are in the world, you may pay Mizpah as follows:

Direct Bank Deposit Details

Account Name: Mizpah International Pty Ltd
Account Number: 123832016
BSB: 184-446
SWIFT: MACQAU2SXXX
Bank: Macquarie Bank
Branch: Brisbane
Currency: Australian Dollars only

In Australia

For therapeutic massage treatments, payment is by CASH only.

In addition to all options available internationally listed above, in Australia you may also pay by BPay and bank cheque in Australian Dollars (AUD) only.

BPay Details

Biller code: 20206
Reference: 123832016

Personal Cheques

We do not accept personal cheques.

Conditions of Payment

For all payment methods, we will initiate production of an order (after receiving any non-refundable deposit required) or deliver an order (after payment of balance due) only after the payment is confirmed in our bank account.

When your deposit is confirmed, we will start production of your product. When your product is ready, we will deliver your product to you only after payment of balance due is confirmed in our bank account. If you cannot pay the balance due, we will retain your non-refundable deposit and your order will be cancelled without delivery of any product to you.

Mizpah Spa If the order is for a Mizpah Spa Gift Certificate, Thai Therapeutic Herbal Ointments or Thann products, and the items have not yet been shipped, the order can be cancelled. After shipping, the order cannot be cancelled. Mizpah Silk If the order is for a Mizpah Silk product and the product has already been shipped or is in the process of being created in Thailand, the order cannot be cancelled. General Cancelled orders will incur cancellation charges. You will be informed of any cancellation charges at the time you request cancellation. Any refundable amount paid, less cancellation charges, will be refunded. Note that where a non-refundable deposit has been made, that amount cannot be refunded at all.

Mizpah is a name from the Bible. It is also sometimes called Mizpeh. It is mostly used to refer to a place near Gilead (Jud 11.29).

Its first usage (Gen 31.49-50) refers to it as a pillar of stones set up by Jacob and Laban. The pillar of stones acted as a witness to the bond between the two men. As Laban said, "The Lord watch between you and me, when we are absent one from the other. ... remember, God is witness between you and me". It is for this reason that Mizpah has often been interpreted as signifying an emotional bond between people who are separated, either physically by distance or by death.

We at Mizpah believe strongly in the bond between all people. Hence, our desire to cater to the individual and unique well-being of body, mind and spirit of all our clients.

The image is a representation of Pegasus. Pegasus is the mythological winged horse that carries the thunderbolt of Zeus. Born of the dying Medusa, Pegasus was caught and tamed whilst drinking at the fountain of Pirene by the hero Bellerophontes. Pegasus is said to have created many famous water sources in the earth by stamping his hoof, most notably the soul-inspiring waters of Hippocrene on Mount Helicon. He appears on the early coins of Corinth and, in Roman times, he became a symbol of immortality.

Hence, Pegasus is a source of revitalising water and long life, both of which things spas are traditionally famous for.

Mizpah was founded by Jonathan Ridler. Friends of the Ridler family, Colin and Edith Mary Coles, came from India. They lived there at the turn of the 19th century and into the early 20th century. Colin was born in India of British parents and served in the Indian Army. He became a captain and was appointed as a magistrate in Bihar and Orissa, a former province of British India. Edith was born on a ship, off the coast of Mauritius. The word Mizpah, with its strong emphasis on the emotional bond between people, became a motif for them during their lives. Capt Coles also chose the image of Pegasus as his personal seal for sealing formal documents.

They moved to Australia after World War II and met Jonathan's parents there. A very close friendship developed. When they died in the 1950s, they left some jewellery and effects to the Ridler family. Included in these were some Mizpah jewellery and the seals of Capt Coles. Mizpah jewellery was popular for a period of time in the Victorian and Edwardian eras.

The word Mizpah and the image of Pegasus were chosen to represent the corporate identity of Mizpah because of their remarkable appropriateness for the business, as well as a deep affection for the Coles.

Mizpah keeps certain information about you to enable us to serve you as best possible. The information we keep and how it is used is detailed in our Privacy Policy. You can contact Mizpah at any time to request that Mizpah update or delete your information, as well as ask any questions you have.

Be assured that all information we maintain is protected in strict accordance with our Privacy Policy.

Since its foundation, Mizpah has donated a portion of its profits to worthy charitable organisations. From local to global, our concern for the well-being of all is indivisible from the ethos and nature of Mizpah.

We support many organisations, including

• Local outreach to homeless children through organisations like Open Family Australia
• Global humanitarian aid agencies such as Red Cross and Médecins Sans Frontières
• Smaller agencies focused on specific disease prevention, elimination and treatment (e.g. leprosy through The Leprosy Mission)
• Research organisations working on cures for cancer such as the Breast Cancer Institute of Australia

Mizpah encourages you to be generous in your support of worthy and effective charitable organisations.

Mizpah also encourages you to speak up for human rights, moral justice and ethical behaviour in the world. One organisation that Mizpah particularly recommends is Avaaz.org.

Microsoft Internet Explorer (IE) version 7 and earlier versions, or IE version 8 and later versions running in IE 7 compatibility mode, cannot correctly display all pages on the Mizpah website.

These issues only occur with IE. This is because IE 7 and earlier versions of IE are not standards compliant. The Mizpah website is written in code that is standards compliant. All other web browsers we have tried, including Firefox, Safari, Google Chrome and Opera are standards compliant and do not have these display issues.

If you have any difficulties with IE, we recommend you upgrade to IE 8 or later and not run in IE 7 compatibility mode.

Alternatively, we recommend Mozilla Firefox as an excellent browser instead of IE. It is open source, public domain freeware.

Mizpah offers flexible payment options for products and services.

Anywhere in the world

No matter where you are in the world, you may pay Mizpah as follows:

Direct Bank Deposit Details

Account Name: Mizpah International Pty Ltd
Account Number: 123832016
BSB: 184-446
SWIFT: MACQAU2SXXX
Bank: Macquarie Bank
Branch: Brisbane
Currency: Australian Dollars only

In Australia

For therapeutic massage treatments, payment is by CASH only.

In addition to all options available internationally listed above, in Australia you may also pay by BPay and bank cheque in Australian Dollars (AUD) only.

BPay Details

Biller code: 20206
Reference: 123832016

Personal Cheques

We do not accept personal cheques.

Conditions of Payment

For all payment methods, we will initiate production of an order (after receiving any non-refundable deposit required) or deliver an order (after payment of balance due) only after the payment is confirmed in our bank account.

When your deposit is confirmed, we will start production of your product. When your product is ready, we will deliver your product to you only after payment of balance due is confirmed in our bank account. If you cannot pay the balance due, we will retain your non-refundable deposit and your order will be cancelled without delivery of any product to you.

Mizpah Spa If the order is for a Mizpah Spa Gift Certificate, Thai Therapeutic Herbal Ointments or Thann products, and the items have not yet been shipped, the order can be cancelled. After shipping, the order cannot be cancelled. Mizpah Silk If the order is for a Mizpah Silk product and the product has already been shipped or is in the process of being created in Thailand, the order cannot be cancelled. General Cancelled orders will incur cancellation charges. You will be informed of any cancellation charges at the time you request cancellation. Any refundable amount paid, less cancellation charges, will be refunded. Note that where a non-refundable deposit has been made, that amount cannot be refunded at all.