Mizpah FAQ

Loyalty Programme

Mizpah Spa has a Loyalty Programme for regular clients. The programme offers discounts on products and services at Mizpah Spa. See the FAQ entry on the Loyalty Programme for full details.

Concessions

Mizpah Spa offers concessions to holders of the following cards:

• Senior
• Full-time Student
• Government concession cards, such as Health Care Card.

The concession entitles holders of these cards to a 10% discount on the normal price of spa products and services.

Referrals

Mizpah Spa values your opinion. If you recommend Mizpah Spa services to someone who has not previously visited the spa, and if that person comes to Mizpah Spa and purchases a treatment of one hour or longer, you will receive a 5% discount on the normal price of any spa treatment of any duration on your next visit, and the person you refer will receive a 5% discount on the normal price of any spa treatment of one hour or longer on their first visit to Mizpah Spa.

Persons referred to Mizpah Spa need to quote the name of the person referring them when booking their treatment.

Bulk Credit

We also offer a discount when purchasing bulk credit for spa products and services in advance. By paying in advance, you receive a 10% discount on the normal price of your purchases. The minimum bulk credit purchase is $500. Here are the benefits to you:

• For $500 credit, pay $450, save $50
• For $600 credit, pay $540, save $60
• For $700 credit, pay $630, save $70
• For $800 credit, pay $720, save $80
• For $900 credit, pay $810, save $90
• For $1000 credit, pay $900, save $100.

For every purchase of bulk credit of $700 or more, the purchaser will automatically be enrolled in the Mizpah Spa Loyalty Programme.

The following conditions apply to the purchase of bulk credit:

• Credit expires one year after the date of purchase
• Credit may be used to purchase Mizpah Spa products and services only
• Credit may be used to pay for treatments for family and friends, provided the purchaser also receives a treatment on the same day as the family member or friend
• If the credit balance is not sufficient to pay for a particular treatment, the balance shall be paid for by normal purchasing practices
• Credit is not refundable
• Additional discounts through the Loyalty Programme do not apply to purchases made with bulk credit.

Subject to Change

We regularly evaluate our programmes to encourage and reward loyal clients. Consequently, these benefits and conditions may change at any time without notice. This website is the only authoritative source of such information at all times.

We value your loyalty very much and thank you sincerely for your continuing relationship with us.

Yes.

Membership of the Mizpah Spa Loyalty Programme offers you the following benefits:

• Special offers reserved only for loyal clients, as notified from time-to-time
• 10% discount on the normal price of Mizpah Spa products and services
• 5% discount on the normal price of Thann products
• Personal Mizpah Spa Loyalty Card.

You are eligible for membership of the Mizpah Spa Loyalty Programme after accumulating at least six hours of treatment with Mizpah Spa within a period of three consecutive calendar months. Membership is subject to the following conditions:

• Granted at the sole discretion of Mizpah Spa
• Valid for one year from date of granting
• Not transferable
• Services obtained by the use of Gift Certificates do not count towards eligibility for membership
• Discounts offered do not apply to the purchase of Gift Certificates
• Discounts offered do not apply to already discounted items
• Membership may be cancelled at any time, at the sole discretion of Mizpah Spa.

Your membership will be renewed when it expires only if you meet the eligibility requirements and conditions for membership, as detailed above, at the time of expiry.

Subject to Change

We regularly evaluate our programmes to encourage and reward loyal clients. Consequently, these benefits and conditions may change at any time without notice. This website is the only authoritative source of such information at all times. We will notify existing members of our Loyalty Programme whenever we make any significant changes to the programme.

We value your loyalty very much and thank you sincerely for your continuing relationship with us.

Yes.

Mizpah Spa Gift Certificates may be purchased online or at the spa itself.

Gift Certificates may nominate a specific amount of credit (in AUD) for the recipient, or one or more individual or packaged spa treatments, or any mixture of these.

The following conditions apply. Gift Certificates:

• Are transferable
• Are valid for use for six months from the date of purchase
• Can be used only to obtain the services listed on the certificate or, if a credit amount is specified on the certificate, to pay for services up to the amount specified
• Are not redeemable for cash, and if the credit amount of a gift certificate is greater than the price of the services obtained with it, no change will be given
• Are not refundable after purchase.

Purchasing Gift Certificates Online

When you purchase Gift Certificates online, Mizpah Spa can, if you want, send them directly to the intended recipient. Simply put that person's details into the Order comments section of the checkout page. Be sure to put your own details into the Billing information section. You may also include a message for the recipient in the Order comments section and Mizpah Spa will include that message in the letter it sends. Postage is free!

Thann is a Thai company that produces pure, all-natural beauty and body care products. Creams, oils, lotions, soaps and other superb products – all are luxurious and created with care for your body and the environment at the same time.

Mizpah Spa proudly uses and recommends Thann products and can supply all your Thann needs. Simply place your order with us by telephone or, preferably, by contacting us on our website and we will arrange for your products to be available for collection at Mizpah Spa within three working days, subject to available stocks. If you live closer to Bribie Island than Brisbane, save yourself some travel! If you want us to post your products to you, just let us know when you place your order and we will tell you the total cost, including postage and packing.

Not sure what Thann offers or just want to try something new? Take a look at the Thann website and experience Thann today!

Mizpah offers flexible payment options for products and services.

Anywhere in the world

No matter where you are in the world, you may pay Mizpah as follows:

• Credit cards: Mastercard and Visa only (processed through PayPal facility)
• Direct bank deposit (in Australian dollars)
• PayPal (details will be provided at time of payment)

Direct Bank Deposit Details

Account Name: Mizpah International Pty Ltd
Account Number: 123832016
BSB: 184-446
SWIFT: MACQAU2SXXX
Bank: Macquarie Bank
Branch: Brisbane
Currency: Australian Dollars only

In Australia

In addition to all options available internationally, in Australia you may also pay by BPay and bank cheque in Australian Dollars (AUD) only.

BPay Details

Biller code: 20206
Reference: 123832016

Details for Bank Cheques

Please make cheques in AUD payable to Mizpah International Pty Ltd and send them to:

Mizpah International Pty Ltd
3 Oleander Drive
Bonagree
QLD
Australia 4507

We do not accept personal cheques.

Mizpah keeps certain information about you to enable us to serve you as best possible. The information we keep and how it is used is detailed in our Privacy Policy. You can contact Mizpah at any time to request that Mizpah update or delete your information, as well as ask any questions you have.

Be assured that all information we maintain is protected in strict accordance with our Privacy Policy.

Mizpah is a name from the Bible. It is also sometimes called Mizpeh. It is mostly used to refer to a place near Gilead (Jud 11.29).

Its first usage (Gen 31.49-50) refers to it as a pillar of stones set up by Jacob and Laban. The pillar of stones acted as a witness to the bond between the two men. As Laban said, "The Lord watch between you and me, when we are absent one from the other. ... remember, God is witness between you and me". It is for this reason that Mizpah has often been interpreted as signifying an emotional bond between people who are separated, either physically by distance or by death.

We at Mizpah believe strongly in the bond between all people. Hence, our desire to cater to the individual and unique well-being of body, mind and spirit of all our clients.

The image is a representation of Pegasus. Pegasus is the mythological winged horse that carries the thunderbolt of Zeus. Born of the dying Medusa, Pegasus was caught and tamed whilst drinking at the fountain of Pirene by the hero Bellerophontes. Pegasus is said to have created many famous water sources in the earth by stamping his hoof, most notably the soul-inspiring waters of Hippocrene on Mount Helicon. He appears on the early coins of Corinth and, in Roman times, he became a symbol of immortality.

Mizpah was founded by Jonathan Ridler. Friends of the Ridler family, Colin and Edith Mary Coles, came from India. They lived there at the turn of the 19th century and into the early 20th century. Colin was born in India of British parents and served in the Indian Army. He became a captain and was appointed as a magistrate in Bihar and Orissa, a former province of British India. Edith was born on a ship, off the coast of Mauritius. The word Mizpah, with its strong emphasis on the emotional bond between people, became a motif for them during their lives. Capt Coles also chose the image of Pegasus as his personal seal for sealing formal documents.

They moved to Australia after World War II and met Jonathan's parents there. A very close friendship developed. When they died in the 1950s, they left some jewellery and effects to the Ridler family. Included in these were some Mizpah jewellery and the seals of Capt Coles. Mizpah jewellery was popular for a period of time in the Victorian and Edwardian eras.

The word Mizpah and the image of Pegasus were chosen to represent the corporate identity of Mizpah because of their remarkable appropriateness for the business, as well as a deep affection for the Coles.

Mizpah was founded by people who are passionately interested in many things. We want to share those passions on a one-to-one basis with every client. Because every person is unique, our products and services are designed for each client uniquely. In a world of mass production, we believe that providing individually designed and delivered products and services of the highest quality restores a degree of respect and dignity to the individual. It also allows the people who produce those products and services to exercise their incredible talents and skills in the service of others.

Mizpah designs many of its products from a blank page with each client. This approach means we do not keep many items in stock. We make each item only when it has been ordered. Mizpah takes the time to do this with you so that we provide the product you really want. The best of things always take time to design and make.

Mizpah will keep you updated regularly on the progress of your order. You can also easily contact Mizpah at any time if you want more information.

We hope you will appreciate the efforts we take to satisfy your requirements.

Mizpah designs and creates many unique products of the highest quality. All our products are handmade by highly skilled people. The dedicated labour required to produce each item is usually quite significant. We also use the best raw materials available.

We will provide a quote to you before any work begins so that you can know the full cost before you decide to purchase. We believe you will see the unique value in our products and understand that this value is reflected appropriately in their cost.

If the order is for a Mizpah Spa Gift Certificate or Thai Therapeutic Herbal Ointment, and the item has not yet been shipped, the order can be cancelled. After shipping, the order cannot be cancelled.

If the order is for a Mizpah Silk product and the product has already been shipped or is in the process of being created in Thailand, the order cannot be cancelled.

If the order is for a Mizpah Craft product and the product has already been shipped or is in the process of being created, the order cannot be cancelled.

Cancelled orders will incur cancellation charges. You will be informed of any cancellation charges at the time you request cancellation.

Any refundable amount paid, less cancellation charges, will be refunded. Note that where a non-refundable deposit has been made, that amount cannot be refunded at all.

Since its foundation, Mizpah has donated a portion of its profits to worthy charitable organisations. From local to global, our concern for the well-being of all is indivisible from the ethos and nature of Mizpah.

We support many organisations, including

• Local outreach to homeless children through organisations like Open Family Australia
• Global humanitarian aid agencies such as Red Cross and Médecins Sans Frontières
• Smaller agencies focused on specific disease prevention, elimination and treatment (e.g. leprosy through The Leprosy Mission)
• Research organisations working on cures for cancer such as the Breast Cancer Institute of Australia

Mizpah encourages you to be generous in your support of worthy and effective charitable organisations.

Mizpah also encourages you to speak up for human rights, moral justice and ethical behaviour in the world. One organisation that Mizpah particularly recommends is Avaaz.org.

Mizpah has had the privilege of experiencing high-quality products and services from a number of suppliers that we would like to recommend, both in Australia and overseas.

Spa and Massage Services

Not surprisingly, we love good spa and massage treatments and there are many places around the world worth recommending. Here is just a small selection.

Bangkok

Ruam Rudee Health Massage – situated in Soi Ruamrudee, just off Sukhumvit near Phloen Chit BTS station. A relatively plain establishment, but with excellent therapists (all women) and treatments. For the best Traditional Thai Massage you are likely to have in Bangkok, ask for the therapist named Pen. Also excellent are Rusamee and Anne.

Phi Phi Island, Thailand

Wana Spa – the spa within Phi Phi Island Village Beach Resort & Spa. This resort is superb, and Wana Spa is an absolute gem. All the therapists are excellent. We particularly like Noi and Boo.

Singapore

Willow Stream Spa – part of the Fairmont Hotel, located near St Andrew's Cathedral, City Hall MRT station and the Raffles City Complex. A good selection of treatments and a lovely ambience. Enjoy the waters before and after your treatments. Ask for Yi Ling.

Spa Products

We proudly use, recommend, and supply spa products from Thann. Based in Thailand, Thann produces pure, all-natural treatments of outstanding quality and efficacy, with Thai characteristics, naturally. Read more about purchasing Thann products from Mizpah Spa.

Website Design and Marketing

The Mizpah website was designed and made by Creative Concepts. Based in Maroochydore on the Sunshine Coast in Australia, this relatively small company has a superb group of designers and marketing professionals. Contact Adrian.

English Proofreading and Editing

The Mizpah website is proofread and edited by Pure English. Based on the Sunshine Coast in Australia, Pure English is a sister company in the Mizpah International Pty Ltd group and has a highly competent corps of editors. Contact them for more information and a quote.

Furniture Maker

The massage bed in our Bongaree spa was custom-made for us by GN Olsson. This family-run company specialises in making and restoring fine furniture, including antiques, as well as fitting out super yachts. It is based in Kurwongbah, north of Brisbane. Contact Gary or Cath.

Curtains

The curtains in our Bongaree spa are made from hand-woven pure Thai silk, supplied by our sister company, Mizpah Silk. The material was made into curtains by Cottage Curtains 'n' Trims, based in Morayfield, north of Brisbane. Contact Trudy.

Accommodation

We love to travel ... which is good, because we need to travel to be able to offer you the products and services Mizpah provides. Here are just a few accommodation recommendations.

Bangkok

For a full service hotel, we choose the JW Marriott Hotel in Sukhumvit Soi 2. Very personal hotel with a great spa area, and located very conveniently.

For a serviced apartment, we stay at a Centre Point apartment. The apartments located in Wireless Road (also called Wittayu) and those located in Langsuan are both excellent – well positioned and wonderfully modern in Thai style with all the necessary features.

Phi Phi Island, Thailand

Phi Phi Island Village Beach Resort & Spa. This resort is superb. Quiet, with crystal clear turquoise waters, it's a slice of Paradise indeed! And the spa is magic (see above).

Singapore

For a full service hotel, we choose the InterContinental Singapore. A lovely, personal hotel with an elegant ambience. The main downstairs lounge is superb. The hotel is very close to the Bugis MRT station and there are plenty of things to see, eat and do in the area.

Airlines

When travelling overseas, we use Singapore Airlines or Thai Airways whenever possible. For domestic travel within Australia, we use Qantas.

Information Technology

For most of our IT requirements, we use Hewlett Packard (HP) equipment.

Note: We make the recommendations above genuinely and without any recompense or incentive in any form whatsoever from any supplier.